This was so frustrating and I hope others have a better experience. ![]() Hopefully QNAP will figure out what was wrong with the Live Chat feature, as we have not received an answer on that front either. It seems we can use the US line even though it is not listed for Canadians on the QNAP website. I am providing this update in case other Canadian customers are having problems with receiving customer support and start Googling for answers, which is what we did to find this subreddit. ![]() We got our issue sorted out after two TeamViewer sessions spanning two days and a total of 3.5 hours. He never explained or apologized for his absence in answering our messages. He was able to hop on a TeamViewer session immediately which indicates he was not busy at the time we called. UPDATE: Even though we are located in Canada, we were able to call the US line and connect directly to the customer support agent who missed our initial TeamViewer session. We are a non-profit and our QNAP system is vital to our daily operations. I spent 7.5 hours waiting yesterday before I gave up and went home. We get down to first or second in line and then the chat either boots us or keeps us waiting for hours. ![]() However, as a licensed TeamViewer user, I would recommend reaching out to our support team so they may further assist you in this matter. If this is your first time contacting us or youve lost the ticket ID, please click here to open a new ticket. Every day this week we have joined the queue for live chat and can't get through to talk to someone. Currently, it is not possible to reset the ticket number from within the servicecamp portal the number set for Ticket ID Counter must not be lower than the highest ticket ID in use. We had a Team Viewer session scheduled last week to look at our RAID system, but the agent didn't show up and stopped responding to our messages.
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